Overview
This Shipping Information page explains how orders of MemoMatrix are processed and delivered. MemoMatrix is offered by Pua Mohala LLC. Payments are processed securely by our authorized retailer, BuyGoods. By placing an order, you agree to the terms described below.
Where We Ship
We currently ship to addresses within the United States, including APO/FPO addresses. We are not able to ship internationally at this time.
Order Processing
Orders are processed within 1–3 business days (Monday through Friday, excluding U.S. federal holidays) after payment is confirmed. Orders placed on weekends or holidays are processed on the next business day.
Delivery Times & Costs
| Package | Shipping Cost | Estimated Delivery* |
|---|---|---|
| Basic – 2 Bottles | Calculated at checkout | 5–10 business days |
| Bundle – 2+1 Bottles | FREE | 5–10 business days |
| Most Popular – 3+3 Bottles | FREE | 5–10 business days |
*Estimated delivery time starts after your order has been processed and shipped. Delivery times are estimates provided by the carrier and are not guaranteed. Remote areas, APO/FPO addresses, severe weather and peak seasons may cause additional delays.
Order Confirmation & Tracking
After you place your order, you will receive an order confirmation email. Once your package ships, you will receive a second email with your tracking number so you can follow your delivery. If you don't see these emails, please check your spam or promotions folder.
Shipping Address
Please make sure your shipping address is complete and correct at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible. We can only update the address if the order has not shipped yet.
Lost, Delayed or Damaged Packages
If your tracking shows no movement for more than 7 business days, your package is marked as delivered but you did not receive it, or your order arrives damaged, please contact our support team within 30 days of the ship date. We will work with you and the carrier to resolve the issue, which may include a replacement shipment.
For damaged items, please include your order number and a photo of the product and packaging.
Returns & Refunds
MemoMatrix is backed by our 60-day money-back guarantee. Details on how to request a return or refund are available in our Terms of Service. You can also contact our support team at any time for help.